Layer 1
Customer Experience Portals
Human and application interfaces for every participant in the ecosystem. The portals are not five skins over one screen — each is a scoped view of the Service Engine with its own permissions, data boundaries and workflows.
Overview
Access is the design problem, not the interface
In a wholesale model several parties touch the same premises and the same work order while needing to see quite different things. Scoping that correctly is what keeps commercial confidentiality intact and support queues short.
Subscribers
End Customer Portal
Ordering, tracking, support and self-service for the people the network ultimately serves.
- Check availability and order
- Track install progress
- Book and reschedule appointments
- Raise and follow faults
Retail service providers
ISP / RSP Portal
The wholesale counter: service orders, faults, inventory and reporting scoped to each provider.
- Qualify addresses and place orders
- Manage faults and SLAs
- View their own service inventory
- Download operational reporting
Build contractors
Construction Company Portal
Work orders, appointments, status updates and quality submissions for construction partners.
- Receive and accept work packages
- Update progress and status
- Submit as-builts and QA evidence
- Track claims and defects
Contractors and third parties
Partner Portal
Controlled access for partners and subcontractors, with compliance and access governance.
- Manage compliance documents
- Request and review access
- See assigned work and outcomes
- Exchange data via APIs
NOC, operations, field and finance
Internal User Portal
Dashboards and working tools for the teams running the network day to day.
- Operational dashboards
- Order and fault queues
- Dispatch and capacity tools
- Billing and revenue views
See the platform against your own operation
A demo walks the architecture, the modules you would actually use and the TM Forum interfaces your partners would integrate against. Bring your operating model and we will map it.